I genuinely donβt understand how customers are supposed to reach your customer support team. I have been continuously emailing you for the last 4β5 days regarding an issue with the product we received, but there has been no proper response, and even the phone calls are not being answered. This is extremely unprofessional and disappointing.
Now, after finally managing to get through to your team, I am being given the excuse that the product is non-returnable and that I should courier it back to you. What kind of customer service is this?
The product you sent is clearly not suitable for even a 5-year-old child, yet you have labelled it under the 8β9 years category and sent it anyway. When the product does not match the stated age/size category, simply claiming that it is βnon-returnableβ is completely unreasonable.
I request you to resolve this issue immediately and arrange for a return and appropriate resolution. Customers cannot be treated this way, nor can they be expected to bear the consequences of an incorrect product being sent.
Please confirm the resolution at the earliest. Otherwise, I will have no option but to raise this issue publicly on social media and seek further consumer assistance.
I expect a prompt and satisfactory resolution.